TERMS & CONDITIONS

Terms of Service Mgazi Tours will try in all instances to undertake and complete the request that has been given to us, but it is necessary, with our experience, to have certain terms and conditions, applying to certain situations. Bookings & Cancellations: We will log your information, quote your exact fare and schedule a pickup time. Our Computerized booking system ensures that no matter how long in advance your booking is made, we have it on our schedule. Booking confirmation limit is currently three (3) months in advance. Booking are subject to availability. Call or e-mail us as soon as you've made your flight arrangements to avoid disappointment. Bookings must be confirmed via e-mail or telephonically by a Mgazi Tours booking agent within one (1) business day. Our booking hours are: Mon-Fri 08h00 AM to 17h00 PM Central Africa Time (GMT+2). Any booking taken and confirmed by us will be undertaken. Please contact us if your flight plans change (24 hours notification required). Allow sufficient time for transfers to the airport. At least 2 hours on domestic flights and 3 hours on international flights prior to departure time. These times allow for one hour travel time from your pick up point to Durban International Airport. Cancellations must be verified and confirmed with a Mgazi Tours booking agent either in writing via e-mail or telephonically. Bookings will remain valid and subject to all applicable charges and terms of service until you receive an e-mail or telephonic confirmation from a Mgazi Tours booking agent stating otherwise. Full fare will be charged on all reservations not cancelled at least 6 (six) hours in advance. There will be no cancellation fees on bookings cancelled up to 6 (six) hours prior to pick up time subject to Mgazi Tours discretion.. Full fare will be charged in the event of the client not showing up or contacting a Mgazi Tours representative after 20 minutes from scheduled collection time for shuttles to the airport or other destination and 90 minutes after actual arrival time of a scheduled flight at the OR Durban International Airport. If a flight is delayed, we will endeavour to monitor the situation and meet it at the new arrival time, subject to the information provided by the Airport Company of South Africa (ACSA) flight information system. However, should your flight be delayed by a couple of hours due to reasons including but not limited to weather, airport closures, mechanical faults, technical problems or airport strikes, please try and contact us to advise the new arrival time. Should you be delayed inside the airport terminal such as Customs or luggage issues - if possible, please find a way to contact our booking office or the driver waiting for you in the arrival hall to inform us of the situation and ensure the driver continue to wait for you. If no ACSA flight information is available indicating a delayed status, 60 minutes before a flight is scheduled to arrive, we will assume the flight will arrive on time. If the flight status change to “diverted” or “indefinitely delayed” after a driver has been dispatched, we will wait one hour at the airport for a status update. If the status remains unchanged, we end the shuttle with original quoted shuttle costs to your account and schedule a second shuttle to collect you at the updated arrival time if this information is available to us, with the second shuttle charged at the same rate as your original quote also to your account. Waiting time will be charged at R100 per hour or part thereof on the following: 90 minutes after international flight arrivals 60 minutes after domestic flight arrivals 20 minutes after scheduled shuttle departure for any other shuttles unless quoted otherwise or requested by you in which case we will charge R100 per hour for waiting. It is your responsibility to contact an Mgazi Tours representative if you cannot locate your driver at the airport or at the scheduled time from your departure address. If you make alternate transport arrangements without contacting an Mgazi Tours representative, you will remain liable for all quoted fares. Baggage - advise us if you require more space for baggage than what a normal economy class passenger sedan offers. If necessary, your shuttle can be upgraded to a kombi/minibus. Transfers with multiple pick-up or drop-off points will have a surcharge of R50.00 per address or according to Mgazi Tours discretion. Contact us for an exact quote. All Toll Fees and fuel included. No entrance fees are included. There are no other surcharges or hidden costs such as meet and greet or after hours charges. Prices subject to your final itinerary. Prices subject to substantive increases without prior notice. Payment must be made at least three (3) days before departure; unless arranged otherwise. We do not currently accept credit cards or cheques. Non-payments or late payments without prior arrangement will be subject to 15.5% interest. Smoking & the use of alcoholic beverages will not be allowed on our shuttles. These Terms of Service are subject change without prior notice. Disclaimer: Mgazi Tours reserves the right to invite a sub-contractor, who will be personally known to us (and hence recommended) to give you the required services at the same price or, with your consent, increased rates for an upgraded or more appropriate vehicle/service. Mgazi Tours will not be liable for any damage including but not limited to personal injury, lost or damaged personal belongings, lost time because of traffic or any other circumstances beyond our control. Mgazi Tours is not responsible for any lost property and does not accept liability for any misplaced items of a personal nature. Mgazi Tours shall not be held liable should a client miss their flight due to traffic delays or other unspecified circumstances. Changes made the same day as a scheduled transfer, cannot be guaranteed, because our schedule may not be able to accommodate. CLICK HERE TO DOWNLOAD TERMS & CONDITIONS